Responsible Gaming

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost, similar to spending on a meal, a film or another leisure activity. Only gamble with money you can afford to lose, and never use money intended for rent, bills, food, savings, debt repayments or other essential expenses.

Gambling outcomes are based on chance. Previous results do not determine future results, and a win is never guaranteed. A game cannot be influenced by a lucky routine, a particular time of day, a previous loss or a belief that a result is due. Avoid chasing losses by increasing your bets or continuing to play in an attempt to recover money. Losses are part of gambling, and trying to win them back can quickly lead to further losses.

• Set a spending amount before you begin and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household money.
• Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
• Avoid gambling when you are angry, upset, tired, affected by alcohol or affected by other substances.
• Do not use gambling to cope with stress, loneliness, anxiety or financial pressure.
• Remember that gambling is not an investment and should not be treated as a source of income.

You must be at least 18 years old to gamble in Australia. Never allow a person under 18 to access your account or payment methods. Keep your login details private, use appropriate device security and log out when you have finished playing, particularly when other people can access your device.

Problem gambling can affect anyone, regardless of age, income or previous experience. It may develop gradually, and you may not notice the impact until it affects your finances, relationships, work, study or wellbeing. Being honest about your behaviour is an important first step. You do not need to wait for a crisis before asking for help.

• Spending more time or money gambling than you originally planned.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Increasing the amount or frequency of gambling to achieve the same excitement.
• Chasing losses or returning soon after a loss to try to recover money.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, missing payments or selling belongings because of gambling.
• Using gambling to escape problems, low mood, stress or other difficult feelings.
• Neglecting work, study, family, health, sleep or other responsibilities.
• Trying to cut back or stop but finding that you cannot do so.
• Feeling guilt, shame, anxiety or distress after gambling.

One or more of these signs may indicate that it is time to take a break and seek support. Talk openly with someone you trust, review your gambling activity and consider closing or restricting your account. If you are worried about someone else, approach them calmly and without judgement. Focus on the behaviour and its effects, listen to their concerns and encourage them to seek independent assistance.

It can help to keep a simple record of deposits, losses, time spent playing and how you feel before and after a session. Looking at this information honestly may reveal patterns that are easy to overlook while you are playing. If the record shows that gambling is affecting your budget, relationships, responsibilities or wellbeing, take action early rather than waiting for the problem to become more serious.

Syndicate Casino aims to provide clear information and promote informed choices. Responsible gambling is a shared responsibility between the player, the operator and the wider community. We encourage players to understand the risks, use available controls and seek help early when needed.

• We encourage players to set limits before gambling and to review those limits regularly.
• We support the use of breaks, account restrictions and self-exclusion where appropriate.
• We expect account holders to provide accurate information and keep their account secure.
• We do not encourage gambling as a way to recover losses or improve financial circumstances.
• We may take steps to respond to signs of risky or harmful gambling in accordance with applicable requirements and our internal procedures.
• We may ask a player to provide information or complete checks before certain account actions can be completed.
• We encourage players to contact us promptly if they believe their account has been used by another person or if they need help applying a responsible gambling restriction.

Important information

This information is general in nature and does not replace professional financial, legal, medical or counselling advice. Gambling laws and support arrangements can differ depending on where you are located. Only gamble where it is lawful to do so, and check the rules that apply in your state or territory. Responsible gambling options and account features may be subject to availability, eligibility and applicable requirements.

If you are unsure whether gambling is right for you, do not gamble until you have considered the risks and obtained appropriate advice. Setting a limit, taking a break or choosing not to gamble are all valid decisions. Your wellbeing should always come before gambling.