Privacy Policy

Personal information is used for clear and legitimate business, service and legal purposes. The main reasons for handling information include providing access to the website, operating player accounts, processing requested services and communicating important account information. Information is not intended to be used in a way that is unrelated to the purpose for which it was collected, unless another lawful basis or permission applies.

• Creating, maintaining and administering player accounts.
• Confirming identity, age, account ownership and eligibility.
• Completing verification, anti-fraud, security and responsible gambling checks.
• Processing deposits, withdrawals, payments, refunds and other account transactions.
• Providing customer support, responding to questions and resolving complaints or disputes.
• Keeping account, gaming, payment and communication records accurate and up to date.
• Monitoring website performance, preventing misuse and protecting the security of players and the service.
• Meeting legal, regulatory, tax, financial crime prevention and record-keeping obligations that apply to the service.
• Sending service messages, such as account, transaction, security or policy notices.
• Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
• Reviewing website use and general trends to improve functionality, accessibility, content and user experience.

Marketing messages should include a practical way to stop receiving further promotional communications. A player may withdraw consent to marketing at any time. Stopping marketing does not prevent essential service communications, including messages about account security, transactions, verification, changes to important terms or other matters needed to provide the service.

Sharing information with service providers

Information may be shared with carefully selected providers that support the operation of the website. These providers may assist with hosting, technology, payment processing, identity verification, fraud monitoring, customer support, communications, security, analytics or other necessary services. They should only receive information relevant to their role and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to protect the service, protect players, investigate suspected fraud or unlawful activity, respond to legal processes, enforce applicable terms or meet a legal obligation. Where information is transferred to a service provider or location outside Australia, reasonable steps should be taken to support appropriate handling and security.

Depending on the circumstances and the requirements that apply, players may have privacy rights concerning their personal information. These rights can be affected by identity verification, legal duties, security concerns, the rights of other people and the need to keep certain records. Requests are considered carefully so that information is not disclosed to an unauthorised person.

• Access: ask for information about the personal data held about you and, where appropriate, request a copy or explanation of how it is used.
• Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no valid reason for it to be retained. Deletion may be limited where records must be kept for legal, security, transaction, dispute or fraud-prevention purposes.
• Marketing consent: withdraw consent to promotional emails or other direct marketing at any time. This does not affect the lawfulness of marketing sent before consent was withdrawn or prevent necessary service messages.
• Information about handling: ask questions about the collection, use, sharing or protection of personal information.

Making a privacy request

To exercise a right or ask a privacy question, contact support@syndicate-casino.click. Please explain the request clearly and include enough information to help locate the relevant account or data. For security, reasonable steps may be taken to verify the requester’s identity before information is provided or changes are made. Do not send unnecessary payment credentials, passwords or other highly sensitive information in an email.

A request may need to be clarified before it can be assessed. Responses should be provided within a reasonable period, subject to the complexity of the request and any applicable requirements. If a request cannot be completed in full, the reason may be explained where it is lawful and appropriate to do so. Players may also contact support@syndicate-casino.click to update their communication preferences or ask that marketing consent be withdrawn.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The current version will be made available on the website. Players should review the policy periodically, particularly before providing new information or using a new feature. Where a change is important, an appropriate notice may be provided through the website or account communications.