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Betting Rules
These Betting Rules explain the general conditions that apply when you place bets or play games through Syndicate Casino. They should be read together with the website’s Terms and Conditions, Privacy Policy, Responsible Gambling information and the specific rules displayed for each game or betting product. By using the website, you acknowledge that you have read and understood the rules that apply to your activity.
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General betting conditions
You must have a valid account and be legally permitted to gamble in the place where you are located before placing a bet. You are responsible for providing accurate account information and for complying with all laws that apply to you. Access to the website may be restricted in some locations, and you must not use the service if online gambling is not lawful where you are physically present.
In this article
You must be at least the legal gambling age applicable in your state or territory. Syndicate Casino may require age, identity or account verification before allowing particular activities, processing withdrawals or continuing access to an account. You must provide information that is complete, current and accurate, and you must update it when circumstances change.
A bet is placed only when it has been accepted by the website. Entering a stake, selecting an outcome or submitting a bet does not guarantee acceptance. A bet may be declined, cancelled or rejected where there is an error, a technical problem, a suspected breach of these rules, an account restriction or another valid reason under the applicable terms.
- Check your selections, stake and any applicable game conditions before confirming a bet.
- Do not place a bet using another person’s account, payment method or personal information.
- Do not attempt to bypass account, location, age or security checks.
- Keep your login details private and notify the website promptly if you believe your account has been accessed by someone else.
- Review the specific rules shown for the relevant game or product before playing.
The rules displayed on the website may differ between games, markets or products. If a specific game rule conflicts with a general statement on this page, the specific rule for that game will generally apply, subject to the Terms and Conditions and applicable law. You should not rely on information from unofficial websites, social media or other third parties as a substitute for the rules shown by Syndicate Casino.
Game play, wagers and settlement
Confirming a wager
Before confirming a wager, make sure that the correct game, selection, stake and any available options have been chosen. Once accepted, a bet will normally be treated as final unless the relevant rules allow it to be cancelled, amended or voided. You should retain any confirmation shown on screen and review your account history to check the status of a transaction.
Game results
Results are determined by the rules and outcome of the relevant game, event or betting product. Where a game uses a random number generator or another approved outcome system, the result produced by that system will be used to determine the result, subject to checks for technical errors or irregular activity. Displayed animations, sounds or visual effects do not change the underlying result.
Settlement
A wager is settled in accordance with the relevant product rules once the outcome is available and can be verified. The account history may show whether a wager is pending, won, lost, cancelled or otherwise resolved. Where an event is abandoned, postponed, interrupted, materially changed or affected by an error, the applicable product rules will explain how the wager is treated.
If a bet is accepted because of an obvious error, including an incorrect price, displayed value, market, result or game setting, Syndicate Casino may correct the error or treat the affected bet in the way permitted by the applicable terms. This may include cancelling or voiding a bet where doing so is necessary to correct a clear mistake. You should check the displayed information carefully before confirming a wager.
Balances and transactions
Account balances, deposits, wagers, winnings and adjustments should be checked regularly. A transaction may be delayed while security, identity, payment or compliance checks are completed. You must not treat a displayed balance as permission to use funds that do not belong to you or that have been credited in error. If you notice a possible mistake, stop using the affected funds and raise the issue through the available support channel.
Any applicable stake requirements, product restrictions, payment conditions or promotional terms will be presented separately. Nothing on this page creates a promise of a particular payout, processing time, limit or promotional benefit. The conditions shown at the time of the relevant activity will apply, together with the website’s general terms.
Technical issues, prohibited conduct and account security
You should use a suitable device, current browser and reliable internet connection when accessing the website. You are responsible for checking that a wager has been accepted before assuming that it is active. If your connection fails, a page does not load correctly or a game behaves unexpectedly, do not repeatedly submit the same instruction until you have checked your account history or the on-screen status.
A game, bet or transaction may be reviewed where there is a suspected malfunction, interruption, incorrect display or other technical issue. Where an error affects the operation or settlement of a wager, Syndicate Casino may take the action allowed under the applicable rules, including correcting the record, cancelling an affected transaction or restoring the position that existed before the issue. The relevant circumstances will be considered when deciding how an issue is handled.
You must not use the website for fraud, money laundering, unlawful activity or any attempt to obtain an unfair advantage. You must not interfere with the website, use automated tools without permission, introduce malicious code, exploit a software fault, manipulate a game or coordinate activity intended to mislead or harm the service. You must also not open or operate accounts for another person or allow another person to control your account.
- Keep your username, password, verification information and security codes confidential.
- Use only payment methods that you are authorised to use.
- Do not share access to your account or permit another person to place bets through it.
- Report suspected unauthorised access, incorrect transactions or technical faults as soon as possible.
- Co-operate with reasonable verification, security and compliance checks.
Where there is a suspected breach of these Betting Rules or the Terms and Conditions, access to an account or particular games may be limited, suspended or closed while the matter is reviewed. Any action will be taken in accordance with the applicable terms and relevant legal requirements. Information about an investigation may be withheld where disclosure could compromise security, prevent the proper review of an issue or be restricted by law.
Responsible gambling, complaints and rule changes
Play responsibly
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and only use money that you can afford to lose. Consider setting personal time and spending limits, taking regular breaks and avoiding gambling when you are upset, tired or affected by alcohol or other substances.
Do not chase losses, borrow money to gamble or increase your stake to try to change an earlier result. If gambling is affecting your finances, relationships, work, study or wellbeing, stop playing and seek support from an appropriate gambling-help service in your state or territory. The Responsible Gambling information on the website may describe available tools, including account breaks, deposit controls or self-exclusion options where offered.
Questions and complaints
If you believe a bet has been recorded incorrectly, a result has been settled incorrectly or a technical problem has affected your account, review the relevant game rules and account history first. You may then use the support or complaints process made available on the website. Include the relevant account information, date, approximate time, game or wager details and a clear description of the issue, while avoiding the submission of unnecessary sensitive information.
A review may require verification of your identity, account activity or transaction records. Keep copies of any confirmation messages and provide information promptly so that the matter can be assessed. The website’s Terms and Conditions may explain the available review process, timeframes and any further options for unresolved complaints.
Updates to these rules
These Betting Rules may be updated to reflect changes to the website, available products, security procedures, responsible gambling practices or applicable legal requirements. The current version will be made available on the website. You should check this page and the specific game rules before placing a new wager. Continuing to use the website after an update may indicate acceptance of the revised rules, to the extent permitted by law.
